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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All ASTERA products

The group "New Technologies" offers for review the products of the plant ASTERA: collapsible plate and spiral heat exchangers, block individual heat points, brazed plate heat exchangers, compablocks, pressure boosting units, pasteurizers
  • Accounting nodes ASTERA
    Accounting nodes
    for the system. heat supply, etc.
  • Heat exchangers ASTERA
    Heat exchangers
    S04A-10/16, S04B-10/16, etc.
  • Block heating points ASTERA
    Block heating points
    BITP et al .
  • Compablocks ASTERA
    Compablocks
    Welded plate, etc.
  • Pressure boosting units ASTERA
    Pressure boosting units
    For water supply systems, etc.
  • Pasteurizers ASTERA
    Pasteurizers
    Discrete , etc .
  • Boiler rooms ASTERA
    Boiler rooms
    Block-modular, etc.
  • Gas piston installations ASTERA
    Gas piston installations
    GPU , etc .

NEW TECHNOLOGIES GROUP

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